Filing a claim for lost or damaged shipments

Purpose and Scope

• To assure the proper filing of claims for lost or damaged shipments from ALA Industries Limited.
• This policy and procedure covers only product shipped from ALA Industries Limited for purchases of Yuken hydraulic components and received by original consignee.
• This policy and procedure does not cover Yuken products or shipments forwarded on to end users by original consignee or products that have been packaged or repackaged by parties beyond the control of ALA Industries Limited.

Procedure

The following procedures must be followed to establish a claim for lost or damaged product. Failure to follow these procedures or provide all necessary information and documentation may result in a denial of claim.

Contact ALA Industries within 48 hours of receipt or damaged products or knowledge of missing items.

Provide each of the following to ALA Industries Limited:

• Your purchase order number
• ALA Industries invoice number
• Detailed explanation of damage or missing items
• Digital pictures of all visible damage. Pictures should clearly demonstrate damage to product and/or packaging.
• Current location of product and/or packaging material (if not missing)

IMPORTANT: Retain all packaging material (Boxes, products, packaging material, documents, shipping labels, etc.) for inspection by ALA Industries Limited or the freight carrier.

If packaging is discarded before contacting ALA Industries Limited or before the freight carrier has inspected the package, ALA will not be responsible for any lost or damaged material and customer will be responsible for the cost of replacement items, including applicable freight charges.

If the freight carrier is United Parcel Service, detailed instructions and UPS requirements can be found at the following website.

Although we try very hard to package and ship Yuken hydraulic components in the safest manner, many factors are out of the control of ALA Industries Limited. It is our purpose to provide timely and accurate response to claims for damaged or lost shipments from ALA Industries and through cooperation and understanding by our customers, we can easily achieve this goal.

If you have any questions or need additional information, please feel free to contact us anytime.

ALA INDUSTRIES LIMITED
3410 Delta Drive
Portage, IN 46368

Toll Free: 877-419-8536
Tel: 219-762-2059
Fax: 219-762-2066